2020 Chrysler Pacifica: True Cost, Problems & Verdict
164 NHTSA owner complaints · 5 recalls · data-computed verdict. No opinions — public data only.
Reviewed by the MotorJury data desk · 2 sources · Last updated 2026-08-20
164 NHTSA owner complaints · 5 recalls · data-computed verdict. No opinions — public data only.
Complaints per year on the road: 27.33
Verbatim reports filed with the United States safety regulator (NHTSA) by owners of this exact model year. Public record.
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and passengers in danger while vehicle was traveling at high speeds.
Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will h…
What the community is saying right now.
| Campaign | Component | Summary |
|---|---|---|
| 26V362000 | Electrical System:Propulsion System:Trac | Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle… |
| 20V191000 | Back Over Prevention: Sensing System: Ca | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Picku… |
| 23V010000 | Electrical System:Wiring:Connectors/Plug | Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring co… |
| 25V876000 | Equipment Adaptive/Mobility:Wheelchair R | Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda … |
| 24V793000 | Air Bags:Side/Window:Curtain | Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for th… |
EPA combined 22 MPG · estimated annual fuel cost $2,800
Re-priced automatically from your country's retail fuel, electricity and parts indices — change country in the bar at the top. Estimates; see methodology.
The most-reported issue in NHTSA complaint data is Electrical System (60 complaints in our indexed sample).
Our data verdict is AVOID with a reliability score of 35/100, computed from 164 NHTSA complaints and 5 recall campaigns. See the verdict card for the top reasons.
Yes — NHTSA lists 5 recall campaign(s) for the 2020 Chrysler Pacifica, 3 of them touching fire, crash or stall risk, the most recent recorded 04/06/2026. Check this car's VIN at nhtsa.gov/recalls before you buy.
Fuel, maintenance band and depreciation — computed from public data in 10 seconds.
Open the true-cost calculatorComplaints & recalls: NHTSA ·
Fuel economy: EPA fueleconomy.gov ·
Scoring: our published methodology.
Maintenance bands are industry-average estimates (AAA Your Driving Costs, CarMD index) — labeled estimates, not measurements.
Last updated: 2026-08-20.