2020 Cadillac CT5: True Cost, Problems & Verdict
38 NHTSA owner complaints · 4 recalls · data-computed verdict. No opinions — public data only.
Reviewed by the MotorJury data desk · 2 sources · Last updated 2026-08-20
38 NHTSA owner complaints · 4 recalls · data-computed verdict. No opinions — public data only.
Complaints per year on the road: 6.33
Verbatim reports filed with the United States safety regulator (NHTSA) by owners of this exact model year. Public record.
The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked and using the key fob to open the door, the door on the driver’s side failed to open. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with an exterior door handle failure on the driver’s side. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,00…
Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.
There is some type of mechanical or electrical malfunction with the door locking system. I can not unlock or enter the car using the fan or by any mechanism from outside the car. This has left my fiance & infant trapped in the car. My fiance has to reach over and manually open the driver side door from inside the vehicle. However, I can no longer drive with only my infant in the car for fear she will be trapped insid…
What the community is saying right now.
| Campaign | Component | Summary |
|---|---|---|
| 21V611000 | Air Bags:Side/Window:Curtain | General Motors, LLC. (GM) is recalling certain 2020-2022 Cadillac CT4 and CT5 vehicles. The roof rail side-curtain air bags may not have be… |
| 25V148000 | Power Train:Automatic Transmission | General Motors LLC (GM) is recalling certain 2019-2020 Cadillac CT6, 2020-2021 CT4, CT5, and 2020-2022 Chevrolet Camaro vehicles equipped wi… |
| 22V903000 | Exterior Lighting:Lighting Control Modul | General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and … |
| 20V588000 | Service Brakes | General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-202… |
EPA combined 26 MPG · estimated annual fuel cost $2,900
Re-priced automatically from your country's retail fuel, electricity and parts indices — change country in the bar at the top. Estimates; see methodology.
The most-reported issue in NHTSA complaint data is Power Train (14 complaints in our indexed sample).
Our data verdict is BUY with a reliability score of 75/100, computed from 38 NHTSA complaints and 4 recall campaigns. See the verdict card for the top reasons.
Yes — NHTSA lists 4 recall campaign(s) for the 2020 Cadillac CT5, 2 of them touching fire, crash or stall risk, the most recent recorded 05/08/2021. Check this car's VIN at nhtsa.gov/recalls before you buy.
Fuel, maintenance band and depreciation — computed from public data in 10 seconds.
Open the true-cost calculatorComplaints & recalls: NHTSA ·
Fuel economy: EPA fueleconomy.gov ·
Scoring: our published methodology.
Maintenance bands are industry-average estimates (AAA Your Driving Costs, CarMD index) — labeled estimates, not measurements.
Last updated: 2026-08-20.