58 NHTSA owner complaints · 1 recalls · data-computed verdict. No opinions — public data only.
Complaints per year on the road: 9.67
Verbatim reports filed with the United States safety regulator (NHTSA) by owners of this exact model year. Public record.
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated th…
We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentio…
What the community is saying right now.
| Campaign | Component | Summary |
|---|---|---|
| 20V334000 | Electrical System:Wiring:Interior/Under | Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located … |
EPA combined 30 MPGe · estimated annual energy cost $2,050 · EPA range 32 mi
Re-priced automatically from your country's retail fuel, electricity and parts indices — change country in the bar at the top. Estimates; see methodology.
The most-reported issue in NHTSA complaint data is Electrical System (25 complaints in our indexed sample).
Our data verdict is BUY with a reliability score of 78/100, computed from 58 NHTSA complaints and 1 recall campaigns. See the verdict card for the top reasons.
Yes — NHTSA lists 1 recall campaign(s) for the 2020 Chrysler Pacifica Hybrid, 1 of them touching fire, crash or stall risk, the most recent recorded 09/06/2020. Check this car's VIN at nhtsa.gov/recalls before you buy.
Fuel, maintenance band and depreciation — computed from public data in 10 seconds.
Open the true-cost calculatorComplaints & recalls: NHTSA ·
Fuel economy: EPA fueleconomy.gov ·
Scoring: our published methodology.
Maintenance bands are industry-average estimates (AAA Your Driving Costs, CarMD index) — labeled estimates, not measurements.
Last updated: 2026-08-20.