2020 Mazda CX-5: True Cost, Problems & Verdict
106 NHTSA owner complaints · 0 recalls · data-computed verdict. No opinions — public data only.
Reviewed by the MotorJury data desk · 2 sources · Last updated 2026-08-20
106 NHTSA owner complaints · 0 recalls · data-computed verdict. No opinions — public data only.
Complaints per year on the road: 17.67
Verbatim reports filed with the United States safety regulator (NHTSA) by owners of this exact model year. Public record.
Cylinder Head has failed at 53,000 miles. Mazda has a technical service bulletin acknowledging that this is a common occurrence with this part. They have an extended warranty for the turbo engine but not for the standard engine. Looking through online forums, there are hundreds of not thousands of these issues for this model year and engine. Mazda has clearly acknowledged there is an issue and should repair these …
The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches. It actively hijacks the vehicle's computer system and cuts out my Apple CarPlay connection during trips. This morning, the ghost touching randomly turned the Apple Maps…
Read windshield just shattered while driving down the highway. No object hit the windshield. On I-95 near PHL airport, near exit for Rt 420
What the community is saying right now.
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Re-priced automatically from your country's retail fuel, electricity and parts indices — change country in the bar at the top. Estimates; see methodology.
The most-reported issue in NHTSA complaint data is Electrical System (30 complaints in our indexed sample).
Our data verdict is BUY with a reliability score of 72/100, computed from 106 NHTSA complaints and 0 recall campaigns. See the verdict card for the top reasons.
Fuel, maintenance band and depreciation — computed from public data in 10 seconds.
Open the true-cost calculatorComplaints & recalls: NHTSA ·
Fuel economy: EPA fueleconomy.gov ·
Scoring: our published methodology.
Maintenance bands are industry-average estimates (AAA Your Driving Costs, CarMD index) — labeled estimates, not measurements.
Last updated: 2026-08-20.