148 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict BUY 72/100
“The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.”NHTSA complaint, 2017 Mazda CX-5 owner
“There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 20”NHTSA complaint, 2017 Mazda CX-5 owner
“Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a lig”NHTSA complaint, 2017 Mazda CX-5 owner
| Reported | Component | Summary |
|---|---|---|
| 21/11/2017 | Trailer Hitches | Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the h |
On the federal record it scores 72/100: 148 owner complaints (16.44 per year on the road) and 1 recall campaigns, 0 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 44 of 134 categorised reports.
The 2017 Mazda CX-5 scored 72/100 on the federal record.