114 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict AVOID 31/100
“I believe my car should be in the ac recall for faulty ac motor/wire harness due to my ac is only cooling on passenger side. Blowing hot on driver. I’m afraid it may catch fire as I read this can happen.”NHTSA complaint, 2023 Kia Sorento owner
“While driving, the dashboard lit up with warnings about forward collision, lane departure, lane keeping assistance, breaks, speed etc. that keep cycling through with alarm sounds on the dashboard. I have brought my car to the dealership few times and they reprogram the car but the issue keeps coming back randomly. Seems like a loose connection somewhere. I am afraid of driving when it happens.”NHTSA complaint, 2023 Kia Sorento owner
“All of the ADAS you have listed stop working on my car. I will be driving my car, stop at a red light, drive through, or just driving down the road and it starts throwing sensors. It won’t even show the MPH I’m driving and some times the steering wheel locks up, as does the car itself. I can’t shift gears, move the vehicle, or anything until leaving the vehicle alone for a while and coming back to it. I have proof of”NHTSA complaint, 2023 Kia Sorento owner
| Reported | Component | Summary |
|---|---|---|
| 15/08/2023 | Equipment:Other:Labels | Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Fe |
| 31/08/2023 | Back Over Prevention: Sensing System: Camera | Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image |
| 25/09/2025 | Electrical System:Wiring:Fuses And Circuit Breakers SAFETY | Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire. |
On the federal record it scores 31/100: 114 owner complaints (38 per year on the road) and 3 recall campaigns, 1 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 36 of 142 categorised reports.
The 2023 Kia Sorento scored 31/100 on the federal record.