164 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict AVOID 35/100
“The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.”NHTSA complaint, 2020 Chrysler Pacifica owner
“Head gasket is cracked causing cylinder 5 to misfire and burned up coolant in the engine causing the engine to overheat while driving and put safety of driver and passengers in danger while vehicle was traveling at high speeds.”NHTSA complaint, 2020 Chrysler Pacifica owner
“Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will h”NHTSA complaint, 2020 Chrysler Pacifica owner
| Reported | Component | Summary |
|---|---|---|
| 10/09/2020 | Back Over Prevention: Sensing System: Camera | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jee |
| 17/01/2023 | Electrical System:Wiring:Connectors/Plugs/Receptacles SAFETY | Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown. |
| 24/10/2024 | Air Bags:Side/Window:Curtain SAFETY | Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these |
| 17/12/2025 | Equipment Adaptive/Mobility:Wheelchair Restraints/Securement:Latch/Anchor: | Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and |
| 04/06/2026 | Electrical System:Propulsion System:Traction Battery SAFETY | Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position. |
On the federal record it scores 35/100: 164 owner complaints (27.33 per year on the road) and 5 recall campaigns, 3 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 60 of 206 categorised reports.
The 2020 Chrysler Pacifica scored 35/100 on the federal record.