58 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict BUY 78/100
“The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated th”NHTSA complaint, 2020 Chrysler Pacifica Hybrid owner
“We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.”NHTSA complaint, 2020 Chrysler Pacifica Hybrid owner
“We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentio”NHTSA complaint, 2020 Chrysler Pacifica Hybrid owner
| Reported | Component | Summary |
|---|---|---|
| 09/06/2020 | Electrical System:Wiring:Interior/Under Dash SAFETY | Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance. |
On the federal record it scores 78/100: 58 owner complaints (9.67 per year on the road) and 1 recall campaigns, 1 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 25 of 87 categorised reports.
The 2020 Chrysler Pacifica Hybrid scored 78/100 on the federal record.