38 owner complaints filed with the United States safety regulator · top issue: Power Train · verdict BUY 75/100
“The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked and using the key fob to open the door, the door on the driver’s side failed to open. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with an exterior door handle failure on the driver’s side. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,00”NHTSA complaint, 2020 Cadillac CT5 owner
“Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.”NHTSA complaint, 2020 Cadillac CT5 owner
“There is some type of mechanical or electrical malfunction with the door locking system. I can not unlock or enter the car using the fan or by any mechanism from outside the car. This has left my fiance & infant trapped in the car. My fiance has to reach over and manually open the driver side door from inside the vehicle. However, I can no longer drive with only my infant in the car for fear she will be trapped insid”NHTSA complaint, 2020 Cadillac CT5 owner
| Reported | Component | Summary |
|---|---|---|
| 05/08/2021 | Air Bags:Side/Window:Curtain SAFETY | General Motors, LLC. (GM) is recalling certain 2020-2022 Cadillac CT4 and CT5 vehicles. The roof rail side-curtain air bags may not have been installed correctly, which could result in an improper air bag deployment dur |
| 24/09/2020 | Service Brakes SAFETY | General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic b |
| 08/12/2022 | Exterior Lighting:Lighting Control Module:Software | General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, |
| 06/03/2025 | Power Train:Automatic Transmission | General Motors LLC (GM) is recalling certain 2019-2020 Cadillac CT6, 2020-2021 CT4, CT5, and 2020-2022 Chevrolet Camaro vehicles equipped with a 10-speed transmission. The transmission may become damaged internally and |
On the federal record it scores 75/100: 38 owner complaints (6.33 per year on the road) and 4 recall campaigns, 2 touching safety-critical systems.
The most-reported component in NHTSA complaints is Power Train, with 14 of 47 categorised reports.
The 2020 Cadillac CT5 scored 75/100 on the federal record.