42 owner complaints filed with the United States safety regulator · top issue: Engine · verdict BUY 78/100
“At only 24,000 miles, the rear brakes are already showing significant wear. When checked by the dealer, they were 2mm, while the front brakes were 12mm. The service representatives at the dealership have said this is a known problem with this model year, and they have already seen several cars with the same issue of brakes wearing out way too quickly. If a driver wasn't getting regular inspections, they would assume ”NHTSA complaint, 2023 Volkswagen Jetta owner
“The SOS Module failed three times and was replaced three times under warranty. The failure mode is a battery that cannot be ordered due to manufacturer issues. The failed module limits crash reporting. I have attached the three work orders for this vehicle.”NHTSA complaint, 2023 Volkswagen Jetta owner
“About 6 months after I bought my car the check engine light came on, took to vw still under Warranty. And they said it was just a harness on sale about 4 months later, it came back on and they kept my car for a week. And when I got my car back about 2 to 3 weeks later, it came back on again, and they cound't figure it out and said its something wrong with the emmission and now it's back on so I don't know what's wron”NHTSA complaint, 2023 Volkswagen Jetta owner
On the federal record it scores 78/100: 42 owner complaints (14 per year on the road) and 0 recall campaigns, 0 touching safety-critical systems.
The most-reported component in NHTSA complaints is Engine, with 11 of 49 categorised reports.
The 2023 Volkswagen Jetta scored 78/100 on the federal record.