66 owner complaints filed with the United States safety regulator · top issue: Service Brakes · verdict CAUTION 69/100
“Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-i”NHTSA complaint, 2021 Volkswagen Jetta owner
“EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my ”NHTSA complaint, 2021 Volkswagen Jetta owner
“I took my car into dealer at 20,000 miles. They told me rear brake pads and rotors needed to be replaced. At that time, they were replaced under warranty. I took my car into dealer at 34,000 miles for regular service and was told rear brake pads and rotors needed to be replaced. Pads were at 3%, service associate warned me about driving on the highway. I took my car to another location and mechanic for a second opini”NHTSA complaint, 2021 Volkswagen Jetta owner
| Reported | Component | Summary |
|---|---|---|
| 01/02/2021 | Seats | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks. |
| 30/06/2021 | Air Bags: Air Bag/Restraint Control Module SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position. |
| 18/11/2020 | Back Over Prevention: Sensing System: Camera | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignit |
| 20/07/2022 | Back Over Prevention: Sensing System: Camera | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manu |
On the federal record it scores 69/100: 66 owner complaints (13.2 per year on the road) and 4 recall campaigns, 1 touching safety-critical systems.
The most-reported component in NHTSA complaints is Service Brakes, with 25 of 69 categorised reports.
The 2021 Volkswagen Jetta scored 69/100 on the federal record.