51 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict CAUTION 59/100
“Volkswagen mandatory software update/campaign 24Fi corrupted the OCU/Telematics firmware on my vehicle. This firmware corruption deactivated the critical emergency SOS safety system (Automatic Crash Notification), leaving a persistent red fault light on the overhead console. The dealership confirmed the internal malfunction code(B105207 & B200049) occurred immediately after they performed the flash, but the manufactu”NHTSA complaint, 2020 Volkswagen Jetta owner
“Rear left coil spring snapped mid driving, breaking off a 3 inch piece. Car now rattles when it goes over bumps. Upon looking under the car, the right rear coil spring is corroded and snapped as well.”NHTSA complaint, 2020 Volkswagen Jetta owner
“Upon “starting” car, all systems turn on and car tells me the engine is on; however, if I put into any gear nothing. Only once I press the ignition one more time does the engine actually start.”NHTSA complaint, 2020 Volkswagen Jetta owner
| Reported | Component | Summary |
|---|---|---|
| 26/08/2020 | Seats | Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame a |
| 30/06/2021 | Air Bags: Air Bag/Restraint Control Module SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position. |
| 17/06/2020 | Service Brakes, Hydraulic:Foundation Components:Disc:Caliper SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose. |
| 31/10/2022 | Tires:Pressure Monitoring And Regulating Systems | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, G |
| 30/08/2023 | Electrical System:Ignition:Switch SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may |
| 14/02/2024 | Fuel System, Gasoline SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwag |
On the federal record it scores 59/100: 51 owner complaints (8.5 per year on the road) and 6 recall campaigns, 4 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 16 of 60 categorised reports.
The 2020 Volkswagen Jetta scored 59/100 on the federal record.