386 owner complaints filed with the United States safety regulator · top issue: Engine · verdict AVOID 23/100
“I was leaving my house to head to work. When I turned on the highway. The car randomly stopped accelerating. No warning or anything just stopped going. Pulled over to the side and shut it off for five mins. Turned it back on by the car won’t move at all. Not forward not back. Call a tow truck and took it to a shop. There I was told there was a recall on the mechatronic system of these cars and someone didn’t take thi”NHTSA complaint, 2014 Volkswagen Jetta owner
“the auxiliary heater had burned through the heat shield and melted into the cabin causing a small fire and now some smoke to enter the cabin”NHTSA complaint, 2014 Volkswagen Jetta owner
“Auxiliary Heater, Part# 1KO 963 235 H, Melted at the grounding post, potentially damaging wiring harness. Fire started in driver side footwell on 11/5/2025. Included is a photo of where the fire originated from. Medium burning to hands, and smoke inhalation from my passenger.”NHTSA complaint, 2014 Volkswagen Jetta owner
| Reported | Component | Summary |
|---|---|---|
| 22/08/2019 | Electrical System:Ignition:Anti-Theft:Control Module SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped wi |
| 15/04/2014 | Power Train:Automatic Transmission:Cooling Unit And Lines | Volkswagen of America, Inc. (Volkswagen) is recalling certain model year 2014 Jetta, Beetle, Beetle Convertible, and Passat vehicles equipped with a 1.8T engine and torque converter automatic transmission. In the affect |
| 04/08/2015 | Air Bags:Frontal SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the |
| 23/01/2015 | Fuel System, Gasoline:Fuel Injection System:Fuel Rail SAFETY | Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November |
| 23/09/2020 | Service Brakes, Hydraulic:Foundation Components:Master Cylinder SAFETY | Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. Th |
On the federal record it scores 23/100: 386 owner complaints (32.17 per year on the road) and 5 recall campaigns, 4 touching safety-critical systems.
The most-reported component in NHTSA complaints is Engine, with 108 of 421 categorised reports.
The 2014 Volkswagen Jetta scored 23/100 on the federal record.