229 owner complaints filed with the United States safety regulator · top issue: Electrical System · verdict AVOID 31/100
“The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. T”NHTSA complaint, 2020 Jeep Grand Cherokee owner
“Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact”NHTSA complaint, 2020 Jeep Grand Cherokee owner
“Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.”NHTSA complaint, 2020 Jeep Grand Cherokee owner
| Reported | Component | Summary |
|---|---|---|
| 10/09/2020 | Back Over Prevention: Sensing System: Camera | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jee |
| 09/06/2022 | Fuel System, Diesel:Delivery:Fuel Pump SAFETY | Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into t |
| 08/06/2023 | Engine And Engine Cooling | Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine t |
On the federal record it scores 31/100: 229 owner complaints (38.17 per year on the road) and 3 recall campaigns, 1 touching safety-critical systems.
The most-reported component in NHTSA complaints is Electrical System, with 69 of 249 categorised reports.
The 2020 Jeep Grand Cherokee scored 31/100 on the federal record.